Common Questions

Q) What type of payments do Gemworld accept?
A) We welcome VISA, Master card, Direct Deposit, and cheque payments.

Q) How long will my order take to be delivered?
A) Depending on your location and stock availability, delivery for most items may be anything from next day to 10 working days for other locations using Australia Post. With larger items that require road transport and rail allow between 7 and 21 days.

Q) Do you freight overseas?
A) Yes, we can ship items overseas (e.g. The Pacific, England, Canada, Europe & America) and do so regularly. We do not, however, process international orders on this website. However, you can email us the product that you are interested in and we will advise you of the shipping costs. Generally we use Australia Post for small parcels and DHL for larger orders. All international packages have are sent using tracking numbers.

Q) An item is missing from my order, what should I do?
A) Check all bags thoroughly. Match packing list with equipment wherever possible. If you still feel something is missing, please email us at sales@gemworld.com.au and we will be happy to help you. Please notify us within 24 hours of signed receipt.

Q) How can I return or replace a Gemworld product?
A) See our GUARANTEES section listed at the top of each webpage.

Q) How does Gemworld.com.au use my information?
A) Gemworld is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. Gemworld.com.au uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Gemworld.com.au only last while you’re browsing our website. We do not store permanent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its IP address, and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Q) Is your website safe?
A) When purchasing from Gemworld.com.au your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at sales@gemworld.com.au